A member of the Neurocom group
FREQUENTLY ASKED QUESTIONSQ. Will I be notified when my credit balance is low? Q. Will I be notified when my credits are about to expire? Q. Will my credits expire? Q. Can I purchase multiple credit packages? Q. What browsers are supported by NameScan? Q. What happens if I keep getting logged out of NameScan or cannot perform a scan on the dashboard? Q. What is Adverse Media? Q. What are Due Diligence decisions? Q. What is manual scanning? Q. What is batch scanning? Q. What is API scanning? View All
FREQUENTLY ASKED QUESTIONS
Q. Will I be notified when my credit balance is low?
Yes, you will be notified twice. You will first be notified when you have used 80% of your credits
and again when you only have used 95% of your credits.
If your credits are getting low you may wish to top-up your credits by purchasing another credit package.
Q. Will I be notified when my credits are about to expire?
Yes, you will be notified one month before your credits are due to expire.
Q. Will my credits expire?
Credits are valid for 12 months from the date of purchase and will expire at this time. Please ensure that all credits have been used before the expiration date as there is no way of recovering or transferring these credits once they have expired.
Q. Can I purchase multiple credit packages?
Multiple credit packages can be purchased at the same time. You do not need to wait for your credits to expire to purchase another package.
Q. What browsers are supported by NameScan?
Chrome, Firefox and Opera are supported.
Q. What happens if I keep getting logged out of NameScan or cannot perform a scan on the dashboard?
If you are experiencing access issues with web based applications you may find clearing your cache fixes these problems. Click here to check instructions on how to clear your browser cache, for Chrome, Firefox, Internet Explorer and Safari.
Q. What is Adverse Media?
Adverse media or negative news, regards unfavorable information about individual or an organisation found from news sources.
Q. What are Due Diligence decisions?
Our Due Diligence decision feature allows you to perform Customer Due Diligence (CDD). CDD is a
process used to gather customer data and evaluate the risk category of the customer.
The feature allows you to record comments and assign a risk to each match.
Q. What is manual scanning?
Manual scanning requires you to manually type in the name of each entity that you wish to scan.
Q. What is batch scanning?
Batch scanning allows you to upload a batch file including a bulk of names, which can be scanned
This is an efficient way of performing your scanning and is effective for users that wish to re-scan their entire client base multiple times throughout the year.
Batch files can be uploaded in a CSV or XML format.
Q. What is API scanning?
Our API allows you to integrate with your existing systems to automate scanning during the
Further information about our API including our API documentation and Developer Centre can be found here.