Q. Will I be notified when my credit balance is low?

Yes, you will be notified twice. You will first be notified when you have used 80% of your credits and again when you only have used 95% of your credits.
If your credits are getting low you may wish to top-up your credits by purchasing another credit package.

Q. Will I be notified when my credits are about to expire?

Yes, you will be notified one month before your credits are due to expire.

Q. Will my credits expire?

Credits are valid for 12 months from the date of purchase and will expire at this time. Please ensure that all credits have been used before the expiration date as there is no way of recovering or transferring these credits once they have expired.

Q. Can I purchase multiple credit packages?

Multiple credit packages can be purchased at the same time. You do not need to wait for your credits to expire to purchase another package.

Q. What browsers are supported by NameScan?

Chrome, Firefox and Opera are supported.

Q. What happens if I keep getting logged out of NameScan or cannot perform a scan on the dashboard?

If you are experiencing access issues with web based applications you may find clearing your cache fixes these problems. Click here to check instructions on how to clear your browser cache, for Chrome, Firefox, Internet Explorer and Safari.

Q. What is Media Search?

Explore our Media Search feature, enabling you to conduct thorough screenings of individuals or organisations across Google and Bing, revealing potentially damaging keywords.
For more precise information, utilise our Advanced Media Search feature, which harnesses reputable data sources for more in-depth insights. Please note, our Advanced Media Search is a premium feature and carries an additional cost. Turn knowledge into power with this unique tool.

Q. What are Due Diligence decisions?

Our Due Diligence decision feature allows you to perform Customer Due Diligence (CDD). CDD is a process used to gather customer data and evaluate the risk category of the customer.
The feature allows you to record comments and assign a risk to each match.

Q. What is manual scanning?

Manual scanning requires you to manually type in the name of each entity that you wish to scan.

Q. What is batch scanning?

Batch scanning allows you to upload a batch file including a bulk of names, which can be scanned simultaneously.
This is an efficient way of performing your scanning and is effective for users that wish to re-scan their entire client base multiple times throughout the year.
Batch files can be uploaded in a CSV or XML format.

Q. How does ID Verification service work?

NameScan's ID Verification service offers flexible access options for your convenience. You can access it through our user-friendly dashboard by purchasing verification credits.

Depending on your preference, you have the freedom to verify your customers' information in two ways. Firstly, you can run the verification yourself by utilising our intuitive dashboard. Alternatively, you can send your customers a personalised SMS or Email link, providing them with clear instructions on how to complete the ID Verification check.

Once the verification process is initiated by either the customer or yourself, you can expect the results to be seamlessly delivered back to the dashboard within a rapid timeframe of 1 to 2 minutes.

Q. How does Know Your Business (KYB) service work?

You can access the Know Your Business service through our user-friendly Dashboard and purchase verification credits to conduct KYB checks.

Our KYB service allows you to verify the identity and ownership details of a company conveniently from our user-friendly dashboard. By accessing official business registry data, financial information, and other relevant documentation, you can validate the legal entity, ownership structure, and compliance status of their shareholders, partners or clients seamlessly. This streamlined process ensures regulatory compliance, mitigates risks, and fosters trust in business relationships, all within our intuitive dashboard interface.

Q. What is API scanning?

Our API allows you to integrate with your existing systems to automate scanning during the onboarding process.
Further information about our API including our API documentation and Developer Centre can be found here.